
CHC33021
Certificate III in Individual Support
Monthly intake
Domestic-students
This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person- centred support to people who may require support due to ageing, disability or some other reason.
These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.



The training package does not specify any entry requirements or pre-requisites for this qualification.
However, AA Academy has the following entry requirements:
1. Student must be 18 years and over
2. Australian/New Zealand citizen or permanent Australian resident or hold a visa that entitles
you to work in Australia (a student or working holiday visa are unacceptable).
3. Complete a pre-training review, including meeting minimum LLN requirements for the course. Student must have suitable language, literacy, and numeracy (LLN) skills to read and comprehend learning materials and perform tasks related to recording workplace documents
including reading and writing detailed reports, case notes, reports, and other documents, interpreting workplace policy and procedure and reporting hazards.
4. Sign a declaration that the student will undertake 120 hours of ‘work placement’ in a regulated aged care facility
5. Intermediate computer skills, including the ability to access and search the internet, use software (such as Microsoft Word) to create documents, upload and download documents.
6. Have already attained and hold a current HLTAID011 Provide First Aid unit of competency. Students must submit the Completion Certificate and transcript of the current HLTAID011 Provide First Aid unit of competency, as evidence along with the application as a part of enrolment process.
1. Prior to commencing the required 120 hours of work placement, students must provide current Victoria police check at the student’s own cost and evidence of Vaccinations as required by the care centres (work placements).
2. Have the requisite level of physical fitness that enables them to do CPR on the floor
Delivery and assessment details:
Students are required to attend 20 hours of training and assessment per week. Additional, unsupervised study is expected to be approximately 5 hours a week.
The training and assessment schedule shows the weeks during which training is delivered and assessment conducted for each unit.
Students must attend all training sessions.
To complete CHC33021 Certificate III in Individual Support (Ageing), a total of 15 units must be completed.
CODE | TITLE | CORE / ELECTIVE |
CHCCCS031 | Provide individualised support | Core |
CHCCCS038 | Facilitate the empowerment of people receiving support | Core |
CHCCCS040 | Support independence and wellbeing | Core |
CHCCCS041 | Recognise healthy body systems | Core |
CHCCOM005 | Communicate and work in health or community services | Core |
CHCDIV001 | Work with diverse people | Core |
CHCLEG001 | Work legally and ethically | Core |
HLTINF006 | Apply basic principles and practices of infection prevention and control | Core |
HLTWHS002 | Follow safe work practices for direct client care | Core |
CHCAGE011 | Provide support to people living with dementia | Elective |
CHCAGE013 | Work effectively in aged care | Elective |
CHCPAL003 | Deliver care services using a palliative approach | Elective |
HLTAID011 | Provide First Aid | Elective- Entry Requirement |
HLTHPS006 | Assist clients with medication | Elective |
CHCAOD001 | Work in an alcohol and other drugs context | Elective |
Pre-course- Before starting this course, you will be required to complete a Language, Literacy and Numeracy (LLN) questionnaire. This quick questionnaire is used to determine your LLN skill level so that we can best support you in your studies.
During the course- A face-to-face training and assessment and distance and workplace mode is employed for this qualification and all training will take place at AA Academy’s training facilities.
Students will be provided with learning and assessment materials that they will use to develop their knowledge and understanding. All students will be provided with a range of learning support options and resources to help them achieve competency.
Students can also be supported outside of face to face through e-mail and telephone contact with their trainer. Students are provided with their trainer’s contact details at their orientation. Students are encouraged to contact their trainer at any time and trainers will liaise with students regarding their progress and provide advice as required, including any relevant course content and concepts, learning opportunities, assessment requirements, feedback on assessments and any issues the student is experiencing.
AA Academy uses a range of techniques during face-to-face delivery including trainer presentations and demonstrations, individual tasks, case studies, research, role plays, practical demonstrations, and group work. The context of the simulated workplace environment will be incorporated into delivery methodologies and students will complete tasks to appropriate workplace standards.
Delivery methodologies employ terminology, equipment, resources, materials, contexts, practices, and activities associated with the workplace role.
Students will be required to complete a work placement of a minimum of 120 hours within a workplace as detailed in the assessment requirements of the unit CHCCCS040 Support independence and wellbeing.
You may be eligible for Credit Transfer if you are able to demonstrate that you have achieved competency in the same or equivalent unit/s in a Nationally Recognised Training from any Registered Training Organisation. Please read the Credit Transfer Policy and Procedure for more details.
If you think that you have already gained the skills and experience for a unit or entire qualification, you can apply for RPL to get recognised as competent for parts or a whole nationally recognised qualification.
Not everyone will get credited for their skills and knowledge. Successful applicants will need to demonstrate a reasonable amount of experience in the area their course covers. Contact us to know more about our RPL process.
Target groups for the CHC33021 Certificate III in Individual Support are Domestic students who are 18
years or above:
1. seeking to pursue or further a career in supporting individuals in a community, home, or
residential care setting.
2. seeking a pathway to higher level qualifications.
3. Students currently employed or trying to gain employment in the aged care industry. They are usually new to the aged care industry, have no previous experience and are able to commit to a full-time study load. Participants in this program are typically seeking to pursue
career in the following types of roles:
➢ Careassistant
➢ AccommodationSupportWorker
➢ Communitycareworker
➢ InHomeRespiteWorker
1. Help clients with personal care needs including bathing, toileting, and dressing
2. Identify healthy body systems
3. Work in palliative care and dementia care
4. Help clients with their social and emotional health
5. Assist clients to move safely from one spot to another
6. Build relationships with carers and families
For more information, please contact our friendly Student Support Officer or email your query at admin@aaacademy.edu.au

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Email address: admin@aaacademy.edu.au
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